Lesson 2: Topic 12 of 21
Unused skills atrophy. New skills are needed as work demands change and new technology is introduced. When you commit to keeping your staff trained, it sends a message to them: you matter enough to us that we will invest in you.
Why is that? Well, training costs money, and there are a number of facilities that operate on thin margins, seeking to cut costs wherever possible. Training is an easy budget to cut, but doing so is detrimental in the long term.
Given the pressure coming from healthcare oversight agencies to reduce turnover, offering staff opportunities to enhance their skills and advance internally would be a way to keep good people, enhance job satisfaction, and meet regulatory requirements. So consider adopting the following:
That last point bears repeating. It’s well known that employees who feel they are stagnating at their current employer are likely to jump ship to be challenged, find growth, and advance their careers. According to Dr. Jacquelyn Kung, CEO of Activated Insights, hospitals tend to promote from within roughly half of their staff, and in the hotel and retail sectors it’s about one third of their staff, while that statistic plunges to well below 20% in long term care facilities. Since, as has been pointed out, long term care employees have the highest rate of turnover, giving them not merely adequate but exceptional training that offers a chance to move up is one way to retain them.