Even though the focus is on prevention, post-incident response needs to be addressed in the plan. You absolutely must communicate to staff what’s happened. Follow this with what you are and will be doing to address it. If not, rumors will fly – the more lurid and frightening ones fastest of all.
There are several other things to do afterward:
Providing medical & psychological aid to the wounded.
Ask how you can be better prepared if this happens again. This may involve interviews/debriefing witnesses, reviewing camera footage, and consulting with law enforcement or security experts. Take corrective action based on the results of your investigation.
Give feedback to staff about the evaluation to give them confidence you’re addressing the situation, and to provide an opportunity for them to comment.
Reporting requirements to the various regulatory authorities (for example, employers are required to inform OSHA within eight hours if there is a fatality at work, and within 24 hours if an employee is hospitalized).
The review should be both relevant and actionable. To illustrate how this may be done, further ahead in this course we summarize the evaluation of the incident described in the introduction.
There is no “one size fits all” Violence Protection Plan. Each company will have differences in the dangers it may face.
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