More Outside Help

Lesson 3: Topic 3 of 9

Other contributions which individuals, family and friends, employers, advocacy groups, and community groups can make to impact employees are to

  • Provide mental, emotional, and psychological support to victims.
  • Encourage reporting victimization to the authorities and press charges against perpetrators. 

OSHA provides publications, standards, compliance tools, and technical assistance to help you set up an effective Violence Prevention Program. We recommend visiting these pages for information on risk factors, as well as violence prevention and response.

OSHA Workplace Violencehttps://www.osha.gov/workplace-violence
OSHA Healthcare Specific Pagehttps://www.osha.gov/healthcare/workplace-violence
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Many more resources to help may be found in the bibliography at the end of this course.

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Beyond a written policy, you must talk about the program in terms of avoiding creating stress and panic. Think of this as similar to having regular fire drills. Practice drills will help everyone better handle themselves in a violent crisis scenario. If the building or part of a building is to be evacuated, do staff know the signal? Do they know where to go? Who will be responsible for a headcount of staff to make sure everyone’s safe? Who is the incident commander? Who is designated to speak to the press? These and many more questions need attention. 

Once defined, repeat this information to help cement it. Put it in the employee handbook, discuss it during orientation, bring it up during inservice meetings, and so on. And since there are people with differing learning styles, try to reinforce this information in multiple formats. Utilize audio, video, written documents, posters, and action (e.g., role playing, drills, tabletop exercises, etc.).