When it comes to staff education and training, some mistakes you definitely want to avoid are:
Holding training sessions at times that are inconvenient for some shifts.
Failing to follow up with employees who don’t participate.
Having no consequences for those who don’t attend.
Spending insufficient time on topics that are far too important to rush through.
Holding training sessions solely as reactions to issues that come up rather than utilizing them to proactively address actual or potential issues.
Once the preboarding, orientation, and initial training is done, you’re still not done. You’ll want to shift the focus to staff development. Keeping your staff well trained, with skills sharpeners and proper education ought to be a non-negotiable in your business culture.
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