Book Course – Reckoning with Priorities: Finding Success through Employee Engagement – 5.25 hours



The goal of this book course with online quiz is to emphasize the importance of employee engagement in healthcare settings, along with tools useful to successfully alter the focus of a practice or facility. How does it work? You purchase the course from us, receive the book, read, and take the quiz online to receive your certificate.

Course Text

Patients Come Second: Leading Change by Changing the Way You Lead, by Paul Spiegelman and Britt Berrett

The book will be mailed to the address you provide through course registration.


From Reviews (4.6 of 5 stars at writing): 

“A fantastic guideline to what can be accomplished with your staff and how that pours into the patient’s healing potential.”

You don’t take care of the kids until you put your own oxygen on first!”

“…the authors teach you, from their experience doing so, HOW to go about building a “culture” that will result in the kind of loving care patients want and need in order to remain loyal for a lifetime.”

Learning Objectives

Upon completion of the course, the learner will be able to:

  • Recognize the critical components of successful healthcare practice
  • Understand the importance of patient experience
  • Articulate steps for improving employee engagement
  • Apply knowledge gained to actual workplace scenarios

Intended Audience

This course is appropriate for all healthcare workers.

5.25 CEUs for NFAs/NHAs: NAB Domains 2C3 Compensation and benefits programs, 2C7 Employee training and orientation, 2C12 Employee satisfaction, engagement, and retention, 4A1 Organizational structure, 4A2 Organization change management, 4A3 Organizational behavior, 4A4 Leadership principles, 4B1 Mission, vision, and value statements, and 4B3 Business analytics.

This program has been approved for Continuing Education for 5.25 total participant hours by NAB/NCERS.

Participants will purchase the book (hardback or paperback recommended), read it, then take an online comprehensive quiz for the course certificate. The certificate is available for immediate download or printing.

Note: This course is not yet approved in AZ, CA, KS, or MA. Always verify CEU requirements for your state. Contact us with any questions!

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