East Meets West: Understanding Cultural Differences – 6.75 hours


IMPORTANT for Healthcare Administrators: This online course has a start date assigned by the NAB of 11/27/23. What does this mean? You may purchase this course and work through the content before that date, but do not take the Final Comprehensive Quiz until 11/27/23. This will ensure that your certificate has a valid completion date.

What happens when people from different cultures interact? Hopefully, plenty of good conversations and learning. But there are inevitable challenges, including misunderstandings on multiple levels. This course is an attempt to bridge some of the understanding gap. 

The goal of this program is to give participants an understanding of personal worldview and fundamental understanding of cultural differences of various ethnic groups. Included are some of the principles of cultural competency. This course includes case studies and solutions.


Upon completion of the course, the learner will be able to:

  • Appreciate the significance of intercultural interactions in the workplace
  • Understand personal worldview and how it is formed 
  • Grasp the challenging nature of living outside one’s native culture
  • Value different perspectives, traditions, and coping mechanisms

Intended Audience

This course is appropriate for all healthcare and behavioral care workers.

This program has been approved for Continuing Education for 6.75 total participant hours by NAB/NCERS—approval # 20241126-6.75-A98281-DL

6.75 CEUs for NFAs/NHAs, RCAL,  HCBS

NAB Domains 1B1 Psychosocial Needs; 1B2 Person-Centered Care and Comprehensive Care Planning; 1B10 Mental and Behavioral Health; 2C1 Federal Human Resources Laws, Rules, and Regulations; 2C7 Employee Training and Orientation; 2C13 Cultural Competence and Diversity Awareness, and 4A3 Organizational Behavior.

Note: This course is not yet approved for Healthcare Administrators in AZ, CA, KS, or MA. Always verify CEU requirements for your state. Contact us with any questions!

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