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Reckoning with Priorities: Finding Success through Employee Engagement

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This course is a book course with online quiz.

The course text is Patients Come Second: Leading Change by Changing the Way You Lead, by Paul Spiegelman and Britt Berrett. We will send you a physical book. If you prefer an ebook, please email us at as soon as you purchase this course.

Course Description

The goal of this program is to emphasize the importance of employee engagement in healthcare settings, along with tools useful to successfully alter the focus of a practice or facility.

Learning Objectives

Upon completion of the course, the learner will be able to:

  • Recognize the critical components of successful healthcare practice
  • Understand the importance of patient experience
  • Articulate steps for improving employee engagement
  • Apply knowledge gained to actual workplace scenarios

Intended Audience

This course is appropriate for all mental health and healthcare workers.

Long Term Care Administrators:

NAB/NCERS approval code #20241223-5.25-A98228-DL to count as 5.25 hours for NFA/NHA, RCAL, HCBS

5.25 CEUs for NFAs/NHAs: NAB Domains 2C3 (Compensation and benefits programs), 2C7 (Employee training and orientation), 2C12 (Employee satisfaction, engagement, and retention), 4A1 (Organizational structure), 4A2 (Organization change management), 4A3 (Organizational behavior), 4A4 (Leadership principles), 4B1 (Mission, vision, and value statements), and 4B3 (Business analytics).

After reading the book, select the page below to access the Quiz.